Refund and Return Policy

At Mautassin, we understand that sometimes a product may not fully meet your expectations. That’s why our refund and return policy allows you to return any item within 7 days of receipt, subject to certain conditions.

How to proceed with a return?

  1. Immediate notification: To initiate a return, inform us within 24 hours of receipt if the item does not fully satisfy you.
  2. Condition of the product: Ensure that the product is returned in its original condition, complete with all accessories and packaging. Please note that returns must be authorized in advance; items returned without prior authorization will be refused.
  3. Customer support: If you have any questions or need further information, our support team is available. Contact us by email at contact@mautassin.com or by phone at (+212) 522361068.

Cases of damage and issues:

We encourage you to carefully inspect your order upon receipt. If the item is defective, damaged, or if you receive an incorrect product, please contact us immediately by phone or WhatsApp at (+212) 661723891 or by email at contact@mautassin.com. We commit to resolving any issue quickly, in accordance with our refund and return policy.

Exchanges:

An exchange for another model or color is possible, under the same conditions as our return policy.

Refunds:

Please note that refunds are not available for altered and/or customized products once the order has been confirmed and validated.

Commitment to customer satisfaction:

We are dedicated to ensuring your satisfaction at every step of your experience with Mautassin. Our refund and return policy is designed to guarantee that every customer can shop with confidence.